Bowen4Balance takes your privacy seriously. By visiting this website, you are accepting and consenting to the practices described in this policy.
For the purposes of the Data Protection laws currently applicable in the UK, information gathered during your consultation and/or your contact with us will be logged and controlled by us. We are, therefore, the Data Controller and the Data Processor for this type of data. The basis for processing this type of data is Contractual Obligation.
Identity and lawful basis for processing
“Bowen4Balance” (Sarah McConnell) is registered with the ICO (Information controller’s office) Registration reference number Z3596305.
We trade as “Bowen4balance”, a complementary therapy business whose purpose is to assist our clients to improve their health and wellbeing. In order to provide our services we need to gather sensitive and personal information. Our lawful basis for processing this information is to enable us to provide the right therapy treatment for each client, this is a contractual agreement between “Bowen4Balance” and the client.
Your data will be retained for a period of seven years following your last appointment, for adults and seven years from your 18th birthday, for children. This is also required by our insurers.
Information we may collect from you
Information we collect from you, where you choose to provide it, is gathered and processed for the purposes of fulfilling the contract between us to provide therapy services. Should you wish to exercise your rights to opt out of this processing, we will no longer be able to provide the service you have requested.
Bowen4Balance does not contact its clients for marketing purposes. Your information is not shared with third parties unless you request, in writing, that information be sent to another healthcare provider.
We may collect and process the following data about you:
Information you give us. You may give us information about you by filling in forms at the start of consultation and treatment, during the process of treatment and between treatments. We may also gather information from any email or telephone correspondence that may be exchanged.
Information about your treatment, medical conditions and any other relevant notes that will help us deliver the service to you.
Information we collect about you.
With regard to each of your visits to our website www.bowen4balance.co.uk or web app, we may automatically collect the following information:
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including the date and time); pages you viewed or searched for; page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from the page, if you linked to our site from another website, the address of that website, and, if you linked to the site from a search engine, the address of that search engine and the search term you used.
Information we receive from other sources. We may receive information about you if you have requested another healthcare provider to send it.
Uses made of the information
We use the information held about you in the following ways: Information you give to us.
We may use this information to carry out our obligations arising from any contracts or agreements entered into between you and us to deliver the therapy services you have requested or to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information in one or more of the following ways;
to administer our website
to provide services under a contract or agreement;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
to carry out research where permission has been granted or generic research that does not involve personal data;
as part of our efforts to keep our site safe and secure;
Information we receive from other sources.
We may combine this information with the information you give to us and information we collect about you.
We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Where providing services under contract or agreement, we may only process your data in a manner consistent with the contract or agreement.
How and where is your information stored?
Your data is stored in the UK.
Client's personal and sensitive information is stored on hardcopy and kept in files in a lockable cupboard or filing cabinet. Email addresses and emails are held on a password protected laptop, mobile phone numbers are kept both on hardcopy records and on a password protected mobile phone. No sensitive data is stored on mobile devices. Your online website activity, when on our site, is provided by Google and does not contain any personal or sensitive data – merely website visitor activity for the purposes of administering the website.
Exercising your rights
You may revoke your consent to the processing of your data, ask for information about any personal data we hold about you, or ask us to correct or delete that information by sending an email to firstname.lastname@example.org . Please be specific about your requirement. You may be sent a form to complete and may be asked to provide identification.
Any Subject Access Request will be free of charge providing it is not considered to be “manifestly unfounded or excessive”.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
It is unlikely that the collection of personal data for the purposes of providing a therapy service will cause an objection, as without the data collected it would not be possible to provide a service to the client. However if a client feels their Data has been mishandled they have a right to complain to the ICO.